I am a mixed methods researcher with over 8 years of experience in survey & experimental design, data management, data analysis, research report writing, and presentations to diverse stakeholders. Through my expertise in human-centered research, I conduct multidisciplinary studies to (1) learn more about how people think, feel, and behave to promote positive user and customer experiences, and (2) lend data-driven insights to make a meaningful business impact and scale user & customer growth.
I earned my Ph.D. in Social Psychology from UCLA in 2023, where I investigated the roles of empathy, social support, conflict, and stress on the quality of close relationships and personal wellbeing. My work has been published in journals such as Frontiers in Psychology, and I have chaired symposia at major conferences including The Society of Personality and Social Psychology (SPSP).
I also run a small e-commerce side-hustle during my spare time, and enjoy swimming, running, and playing piano for fun.
EXPERIENCE
Project Manager & UX Researcher | Rvnway
June 2023 – present
UX/CX & Market Researcher | Sage Outcomes
March 2023 – present
Mixed Methods UX Researcher | Anele UX & Product Design Studio
June 2022 – July 2023
UX Researcher | Match.com (via Interactive Corps)
Nov. 2020 – Dec. 2021
Social Psychology Researcher | UCLA Psychology Department
2016 - 2023
TECHNICAL SKILLS
Survey Research & Design
Behavioral & Experimental Research
Statistical Analysis (t-tests, Regression, ANOVA, Multivariate testing, Chi-squared tests, Multilevel Modeling, Mixed Models, Mediation, Moderation)
In-Depth Interviews, Focus Groups & Usability Testing
Data Visualization & Research Report Writing/Presenting
Behavioral Coding & Thematic Analysis
Participant Sampling & Recruitment
Data & Vendor Management
SOFT SKILLS
Strong & Personable Communicator
Compelling Storyteller & Presenter
Empathetic to Users, Stakeholders, & Business Needs
Both Independently Capable & Highly Collaborative
Expert Multitasker & Leader Across Multiple Projects
Fun to be Around While Maintaining High Productivity
ADDITIONAL SKILLS
E-commerce Business Management
Fluent in Mandarin
Literature Reviews